Frequently Asked Questions
PRODUCT INFORMATION
The PurePeak Ultra Light is the lightest UIAA-certified avalanche shovel available, weighing only 300 grams. It combines top-grade carbon fibers and flax fibers, enhancing both strength and sustainability. A steel-reinforced blade ensures robust penetration in hard-packed snow, while the epoxy resin, approved by the German Federal Aviation Authority, guarantees functionality down to -60°C.
Yes! The PurePeak Ultra Light shovel combines lightweight convenience with robust durability. Made from top-grade carbon fibers—also used in probes and crampons for mountaineering—our shovel stands up to the toughest conditions. Given that carbon fibers are prevalent in high-demand fields like aerospace and motorsports, it’s only natural for avalanche shovels to harness carbon fiber advanced properties. Plus, it’s UIAA certified, ensuring it meets the highest safety standards for mountaineering gear.
Yes, carbon fiber is incredibly resilient, even in extremely low temperatures. The PurePeak shovel features an epoxy resin approved by the German Federal Aviation Authority, ensuring functionality in temperatures as low as -60°C.
Flax fibers are strong and environmentally beneficial. As flax plants grow, they absorb CO2 from the atmosphere. We use flax fiber layers for the cosmetic parts of the tubes and T-handle, while employing carbon fibers for structural integrity. This approach ensures our shovels are not only high-performance but also eco-friendly by locking the absorbed CO2 within the product during manufacturing, effectively reducing our carbon footprint.
The UIAA (International Climbing and Mountaineering Federation) certification is a safety standard for mountaineering equipment. It ensures that the shovel has been rigorously tested and meets the highest performance and safety standards required for avalanche and mountain safety gear.
USAGE
Yes, our shovel is versatile and effective across various snow conditions. The embedded stainless steel plate ensures efficient penetration through tough avalanche debris, including icy patches, wood, and rocks. Check the video we made on penetration testing.
To keep your shovel in top condition, clean it after each use, store it in a dry place, and inspect it regularly. Avoid extreme heat and corrosive substances to preserve its durability. The durable materials and construction are designed for longevity with proper care.
SHIPPING, WARRANTY, RETURN & REPAIRS
We offer free worldwide shipping using DHL GoGreen, ensuring an eco-friendly delivery process. Standard shipping typically takes 3-5 business days depending on your location. Wherever you are, we’ve got you covered with minimal environmental impact.
Yes, we offer a 30-day return policy. If you’re not completely satisfied, you can return the shovel within 30 days of receipt for a refund or exchange, provided it’s in unused condition with the original packaging.
Yes, we offer optional repair services to extend the life of your shovel, even after the warranty period. Our repair services are part of our commitment to sustainability, ensuring that your gear stays in use for as long as possible.
Yes, the PurePeak Ultra Light avalanche shovel comes with a 2-year warranty covering any material or manufacturing defects. Should you experience any issues, contact us at [email protected] for assistance.
To start a return or exchange, please contact us at [email protected]. We’ll guide you through the process and provide a return label.
PURCHASE INFORMATION
The PurePeak Ultra Light avalanche shovel is available exclusively on our official website. Simply add the product to your cart, review your order, and checkout securely through our store.
We accept all major credit cards, including Visa, MasterCard, and American Express, which are processed securely through PayPal. You can also choose to pay directly via PayPal for added security. We use PayPal because it is one of the most secure payment platforms, ensuring your transactions and information remain protected.
ENVIRONMENTAL IMPACT
Based in Slovenia, EU, we manufacture our products using renewable energy and carefully source all materials from within the European Union to minimize transport emissions. Our commitment to sustainability is enhanced by integrating flax fibers into our products, which lock in CO2 during their growth, directly reducing the carbon footprint. We ship directly from our factory using DHL GoGreen, and our website is hosted on servers powered by sustainable energy.
SUPPORT
For support inquiries, please contact us at [email protected]. Our customer service team is ready to assist you with any questions or concerns.
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