Returns, refunds and warranty

We want you to feel confident taking PurePeak into the mountains. If the shovel is not right for you, our 30-day trial lets you return it. If something is wrong with it, contact us so we can help.

• Try your shovel in real conditions. Tell us within 30 days of delivery if you want to return it.
• Send it back within 14 days of telling us, together with any free bag supplied with it.
• We arrange and pay for return shipping under the 30-day trial. Contact us first to use our return service. We also cover necessary return costs for a fault or lack of conformity.
• For a whole-order trial return, we refund the amount paid for the shovel and the standard original delivery charge. The extra Express upgrade is not refunded.

Try it for 30 days

Our trial applies to Super Light shovels bought directly from our online store, wherever we deliver. Use your shovel in real conditions for 30 days from delivery. If it does not meet your expectations, tell us within those 30 days and send it back within 14 days of telling us for a full refund. You do not need to give a reason. Return shipping is free when arranged by PurePeak, as explained in the return process below.

Ordinary signs of the intended trial use do not, by themselves, prevent a full refund. Keep using the shovel only as described in the Instructions for Use. The trial does not cover deliberate damage or damage caused by misuse. Original packaging is not required, but suitable protective packaging is needed for the return.

Return the blade, shaft and other supplied shovel components. Please tell us if a part is damaged or missing so we can help with the return. A possible defect is handled under your warranty and statutory rights as well; it is not automatically treated as misuse.

How to return your shovel

For orders placed through our previous WooCommerce store, email info@pure-peak.com for withdrawals, cancellations, returns, warranty claims or repairs. Include your original order number or forward your order confirmation so we can find the purchase and help with the next steps.

1. Email info@pure-peak.com with your order number, or other information that helps us find the purchase, and say which shovel or shovels you are returning. No explanation of why you changed your mind is required.
2. Contact us before booking a return shipment so we can arrange and pay for the shipment to our returns address. We will provide the shipping or collection instructions. If you book and pay for your own return shipment without our prior agreement, we do not reimburse that postage. This does not limit our responsibility for necessary costs in a fault or lack-of-conformity claim.
3. Where practical, clean and dry the shovel and pack it securely, protecting the blade edge. Reuse the original box if suitable; otherwise use protective packaging. Cleaning is not a condition of exercising your statutory rights.
4. Send the return without unnecessary delay and within 14 days of telling us, unless we arrange a later collection with you. It does not have to reach us within the original 30-day trial period. Keep the shipment receipt or collection reference.

A clear, timely withdrawal statement is enough to exercise a statutory right of withdrawal. Waiting for our reply, using our optional form or receiving a return reference is not a condition of that right.

If you received a free shovel bag, return one bag with each returned shovel. If a bag is missing, contact us so we can arrange its return. We do not automatically deduct its displayed €25 value from your refund; your statutory refund rights and deadlines remain protected.

Our returns address is:

PEAKCARBON d.o.o.
Uriskova ulica 35
3320 Velenje
Slovenia

For returns from outside the EU, contact us for return paperwork. Use accurate customs information and identify the shipment as returned goods where applicable. If you paid import duties or taxes directly to a carrier or customs authority, ask them about their refund procedure. This does not limit any refund we must provide by law.

Before your order ships

If you want to cancel before dispatch, email info@pure-peak.com as soon as possible. Include your order number or other details that help us find your purchase, and tell us which items you want to cancel. If payment has already been made, we will arrange the applicable refund.

If the parcel has already been dispatched, we may be unable to stop it in transit. You can still notify us of your withdrawal and follow the return process above. You do not need to wait for our approval to exercise a statutory right of withdrawal.

What we refund

We refund the amount actually paid for the returned shovel, after any discounts, including any VAT we charged on that amount. A free bag has a zero paid price; its displayed €25 value does not create an additional €25 cash refund. We do not charge a restocking fee for an eligible 30-day trial return.

When you withdraw from the whole order under the 30-day trial, we also refund the standard delivery charge you paid. If you chose Express, we refund the equivalent standard delivery charge for that order; the extra Express upgrade is not refunded. We also arrange and pay for return shipping as described above. Postage you book and pay for yourself is not reimbursed unless agreed beforehand, subject to your mandatory rights.

If you return only part of an order and keep other items, the original flat delivery charge is not refunded, unless applicable law requires otherwise. This concerns change-of-mind returns, not the necessary costs of resolving a fault.

If an item is incomplete or shows damage outside intended trial use, we assess the circumstances individually and explain any proposed refund adjustment. Ordinary intended trial-use marks alone do not reduce your refund. Statutory rights and refund deadlines remain protected.

When and how we refund you

For both statutory withdrawal and our 30-day trial, we issue refunds without unnecessary delay and within 14 days of your notice. Where the law allows, we may wait until we have the returned goods or evidence that they have been sent back, whichever comes first. We do not apply this waiting rule if we have offered to collect the goods. Any shorter mandatory deadline for a defect claim still applies.

We use the original payment method unless you expressly agree to another method, without a refund fee. For a bank-transfer payment, we will arrange the repayment details with you. Your bank or payment provider may take additional time to display a refund after we issue it.

Your separate right to withdraw

EU consumers normally have 14 days from delivery to withdraw from an online goods purchase without giving a reason. If one order is delivered in separate shipments, the relevant period generally starts when the last goods are received. A statutory deadline ending on a non-working day is extended where the law requires.

Our 30-day trial gives you more time and permits intended real-world use. We do not use the ordinary statutory inspection-only rule to remove that advertised benefit. PurePeak arranges and pays for the return shipment when you contact us to use our return service. If you choose to arrange and pay for your own shipment without prior agreement, we do not reimburse that postage, subject to your mandatory rights. Necessary costs for a fault or lack-of-conformity claim remain our responsibility.

For withdrawal of a whole order, the statutory refund includes the least expensive standard delivery offered for that order; the law does not normally require reimbursement of an optional premium delivery upgrade. Any more generous refund we agree still applies. Other mandatory rights in your country are not reduced by this policy.

You may email your decision, send a letter to our confirmed contact address, or use the optional statement below. You do not have to use the statement or explain your decision.

Two-year warranty

The Super Light shovel has a two-year warranty from the date of purchase, as stated in its Instructions for Use. The warranty provider is PEAKCARBON, proizvodnja in trgovina, d.o.o., Uriskova ulica 35, 3320 Velenje, Slovenia.

The warranty covers defects in materials and workmanship under normal intended use. It does not cover damage caused by an accident, misuse, neglect or an unauthorised modification or repair. Ordinary wear alone is not a manufacturing defect. These limits do not remove your rights for a defect that is unrelated to that wear or activity.

To make a warranty claim, email info@pure-peak.com with your order details or other proof of purchase, a description of the problem and, if possible, photographs. If damage is suspected, stop using the shovel and follow the Instructions for Use. We will arrange assessment and the necessary return instructions.

For a covered claim, we provide repair or replacement without charging you for the necessary parts, work or transport. If you bought through a retailer, you can contact us about this manufacturer warranty; your statutory rights against your seller remain separate. The shovel warranty does not remove any statutory rights relating to a supplied bag. This commercial warranty is additional to your statutory rights against the seller. It does not replace them or change the legal remedies and deadlines described below.

Faulty goods and statutory consumer rights

EU consumers have at least two years of protection from delivery for a lack of conformity present at delivery. A commercial warranty cannot reduce this protection. Contact your seller about a fault even after the trial ends.

Under Slovenian rules, notify the seller within two months of discovering the fault and describe it. You can normally choose free repair or replacement unless your choice is impossible or disproportionate. Necessary transport, labour and materials are at the seller's cost.

Repair or replacement must take no more than 30 days from notification. An extension of up to 15 days requires justification and notice before the original deadline. Price reduction or withdrawal is available where legal conditions are met, including a serious fault or failed remedy. Slovenian rules also permit withdrawal if nonconformity appears less than 30 days after delivery. More favourable mandatory local rights remain available.

Repairs and delivery problems

For repairs outside warranty coverage, email info@pure-peak.com for an assessment and quotation. We will not carry out a paid repair without your agreement. Availability depends on the part and the condition of the shovel; the warranty is not a promise that every damaged item can be safely repaired.

If an order arrives damaged, is incomplete or does not arrive, contact info@pure-peak.com. Photographs and packaging can help an investigation, but your legal rights do not depend on reporting to FedEx instead of us or on meeting an invented short reporting deadline.

Optional withdrawal statement

Complete and send this statement only if you want to withdraw. You may instead write your own clear statement.

To: PEAKCARBON d.o.o., Uriskova ulica 35, 3320 Velenje, Slovenia; info@pure-peak.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Goods: ____________________
Ordered on / received on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s), only if sent on paper: ____________________
Date: ____________________