Terms and Conditions

These terms explain how ordering from PurePeak works. They apply to purchases made directly through our online store. In these terms, “we”, “us” and “PurePeak” mean PEAKCARBON d.o.o.

Who you are buying from

PEAKCARBON, proizvodnja in trgovina, d.o.o.
Trading as PurePeak

Uriskova ulica 35
3320 Velenje
Slovenia
Email: info@pure-peak.com
Telephone: +386 31 300 787

• Company registration number: 9861408000.
• VAT identification number: SI18527574.
• Registration court: Okrožno sodišče v Celju, Slovenia.
• Registered share capital: €25,000, fully paid in.

Our products

The product page describes the model, its main features, components and specifications. Please read it before ordering. Photographs illustrate the product; the stated specifications and description form part of what you are buying.

For assembly, intended use, inspection and care, follow the Super Light Instructions for Use supplied for your model. These terms do not replace those instructions or reduce our responsibility for supplying a conforming product.

Placing an order

1. Add your shovel to the cart. Review quantities, any included bag and the displayed prices. You can change quantities or remove items before checkout.
2. At checkout, enter your contact, delivery and billing details. A delivery telephone number is required for the carrier.
3. Choose an available shipping method and payment method. Enter any discount code you want to use, then check that it has been applied.
4. Review the products, discounts, delivery charge, taxes and final total before using the final order or payment button. Placing the order creates an obligation to pay that total.

You can check out as a guest. Before submitting, correct any errors using the cart and checkout controls. If you notice an error afterwards, contact us promptly. We will help where possible; a parcel already dispatched may not be possible to reroute.

Order confirmation and contract

The sales contract is formed when we send your order-confirmation email. The confirmation identifies the products and the price agreed for your order. A bank-transfer order can be confirmed while payment is still outstanding; confirmation does not mean that payment has been received or that the order has shipped.

If you do not receive a confirmation, check your spam folder and contact us before placing the same order again. You can ask us for a copy of your order details and the terms applicable to your purchase. You can also save or print these terms.

This is the English version of our terms. Any mandatory language requirements and mandatory consumer rights remain applicable.

Prices, VAT and import charges

Prices are displayed in the currency selected for your market. The currency and total amount payable are shown at checkout before you place your order. For Switzerland and the United States, homepage and cart prices exclude Slovenian VAT. Default EUR homepage and cart prices include Slovenian VAT. Checkout recalculates the applicable tax treatment using your delivery address and, where relevant, verified business VAT details. The final checkout total is the amount payable to us for the order. Shipping charges stated in EUR are converted to the checkout currency where applicable.

Eligible exports outside the EU are supplied without Slovenian VAT. An eligible VAT-registered business in another EU country may qualify for VAT-free intra-EU supply when the legal conditions are met. A company name or VAT number alone does not guarantee an exemption.

For delivery outside the EU, import VAT, customs duties and carrier clearance charges may be payable separately to customs or the carrier unless checkout expressly states they are included. These are separate from the delivery charge and any VAT collected by us. Contact us before ordering if you need clarification for your destination.

We do not add optional services without your choice. If we discover a pricing or availability error affecting an order, we will contact you and explain the available options. We will not increase the agreed charge or substitute another product without your agreement. Your rights if we cannot fulfil the contract remain protected.

Discounts, quantities and the free bag

An offer applies to the products and period stated with that offer. Checkout shows the discounts that apply and whether a code can combine with another offer. Check the final total before ordering; a discount code does not automatically give an additional discount on top of an existing offer.

When the free-bag offer is shown, we include one free shovel bag per purchased shovel. You can remove the bag if you do not need it. Its separately displayed reference price does not increase what you pay while the 100% bag discount applies. Adding extra bags does not create an entitlement to more than one free bag per shovel.

Please contact us before ordering more than five shovels, so we can arrange the appropriate order and shipment with you.

Payment

The payment methods available for your order are shown at checkout. Depending on your country, device and provider eligibility, these can include credit or debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, Klarna and bank transfer. Not every method is available for every order.

Card, wallet and other provider payments follow the selected provider’s payment process. Any separate agreement with a payment or instalment provider does not reduce your statutory rights against us as the seller.

For bank transfer, please pay the full order amount in the currency shown on your order confirmation (EUR, CHF or USD) within 7 calendar days of the order-confirmation email, using the bank instructions and order reference provided with your order. We dispatch only after the funds have reached our account. If payment has not arrived within that period, we will contact you before cancelling the unpaid order and give you a reasonable opportunity to resolve the payment. Tell us if you have already transferred the money.

We issue invoices as required by law. Enter any company and VAT details before submitting your order, and contact us if you need a copy or a correction. We handle corrections according to the applicable invoicing rules.

Dispatch and delivery

Our EUR shipping rates are €10 Standard and €20 Express for EU delivery, and €8.20 Standard and €16.39 Express for export destinations. Checkout shows the applicable rates in your checkout currency. Standard orders ship in 1–2 business days. Express orders ship the next business day. For bank-transfer orders, dispatch times start once payment has been received.

For supported destinations worldwide, standard delivery is estimated at 2–5 business days after dispatch and express delivery at 1–3 business days. Remote or rural addresses may add a few days to the delivery time.

Delivery is carried out by FedEx or another contracted carrier. Delivery times are estimates, not guaranteed delivery dates. Carrier operations, customs clearance, public holidays, severe weather and other transport disruptions can cause delays beyond our direct control.

If your shipment is delayed, lost or damaged, contact us at info@pure-peak.com. We will work with the carrier to investigate and resolve the issue.

Nothing in this section limits your statutory consumer rights, including your rights relating to late delivery, non-delivery, or goods lost or damaged in transit.

Business days for dispatch are Monday to Friday, excluding public holidays in Slovenia. Public holidays at the destination may also affect transit. Available destinations and exclusions are listed in our Shipping Policy; checkout confirms whether delivery is available to your address.

For consumer orders delivered by a carrier we offer, we remain responsible for the goods in transit until you, or a person you designate other than the carrier, receive them. If delivery is late, your applicable rights to require delivery within an additional appropriate period, cancel and receive a refund remain intact. Where the law permits immediate cancellation, you do not have to give an additional period.

Cancelling before dispatch

Email info@pure-peak.com as soon as possible with your order number and the items you want to cancel. If the parcel has already been dispatched, we may be unable to stop it, but you can still notify us of withdrawal and use the return process. You do not need our prior approval to exercise a statutory right of withdrawal.

Returns and refunds

Our Returns, refunds and warranty policy forms part of these terms. It includes the returns address, optional withdrawal statement and full procedure.

Our direct-online 30-day trial allows intended real-world use. Tell us within 30 days of delivery and send the shovel back within 14 days of telling us. No reason is required. Contact us first so we can arrange and pay for the return shipment. If you arrange and pay for the shipment yourself without our prior agreement, we do not reimburse that postage, subject to your mandatory rights. Return any supplied free bag with the shovel. There is no automatic €25 deduction for a missing bag.

For a whole-order trial return, we refund what you paid for the returned shovel and the standard original delivery charge. The extra Express upgrade is not refunded. If you keep part of an order, the original flat delivery charge is normally retained, subject to mandatory legal exceptions.

We issue refunds without unnecessary delay and within 14 days of your notice, with legally permitted withholding until the goods or evidence of return are received, whichever comes first. We do not apply that withholding if we offered to collect the goods. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.

The trial adds to consumers’ statutory withdrawal rights; it does not replace them. Necessary costs for a fault or lack of conformity remain our responsibility.

Warranty and faulty goods

The Super Light shovel has a two-year commercial warranty from the date of purchase, as stated in its Instructions for Use. The warranty provider, coverage and claim process are set out in our Returns, refunds and warranty policy.

This commercial warranty is separate from statutory consumer rights against the seller. EU consumers have at least two years of protection from delivery for a lack of conformity present at delivery. Our terms do not remove the applicable rights to repair, replacement, price reduction or withdrawal. Contact us about a fault even after the trial has ended.

Your information and privacy choices

We use the information needed to process your purchase, take payment, issue invoices, arrange delivery and handle support. Our Privacy Policy explains the relevant processing and your rights.

Buying a shovel does not require you to subscribe to marketing. Optional analytics and marketing choices are separate from accepting the sales terms. You can revisit those choices using Cookie preferences in the website footer.

Using our website

You may read, save and print information needed for your purchase, including these terms and the Instructions for Use. Please do not interfere with the website or use it for fraud or unlawful activity. Commercial reuse of our photographs, branding or other protected material may require permission; this does not restrict uses allowed by law.

Our responsibilities

Nothing in these terms excludes or limits liability where doing so would be unlawful, including applicable liability for defective products, death or personal injury, fraud, intentional misconduct or gross negligence. Nothing removes our obligations as the seller or your mandatory consumer rights.

Questions, complaints and disputes

For a question or complaint, contact info@pure-peak.com, call +386 31 300 787, or write to our address above. Include your order number where available, describe the problem and tell us what outcome you are seeking. We will respond without unnecessary delay and observe any applicable statutory deadlines.

PEAKCARBON does not currently recognize any out-of-court consumer dispute resolution provider (IRPS) as competent to resolve its consumer disputes on a voluntary basis. This does not exclude participation required by law or prevent you from seeking advice, approaching a competent authority or taking a claim to court. When legally required, our complaint response will also provide information about an appropriate dispute resolution provider.

Applicable law

These terms are governed by Slovenian law. If you are a consumer, this choice does not deprive you of protections that cannot be excluded under the law applicable in your country of habitual residence. Nothing in these terms requires a consumer to use only Slovenian courts where mandatory jurisdiction rules give other rights.

If you purchase for a business, rights reserved by law specifically for consumers apply only where you qualify as a consumer. Any advertised commercial trial or warranty remains subject to its stated scope.

Changes and the terms for your order

The terms and product information applicable when your contract was formed govern that purchase. Later website changes do not retrospectively change an existing contract or remove an earlier promise. Any proposed change to your order requires your agreement where the law requires it.

Our Shipping Policy and Returns, refunds and warranty policy form part of the sales terms. The Privacy Policy explains data processing; accepting these sales terms is not blanket consent to optional tracking or marketing.